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Instant benefits information now on-line
Great-West Life is the TTC's plan administrator for health and dental benefits for all employees and retirees.
Now you can get instant information through the online services sign-in for Group Plan Members at www.gwl.ca . Once you register, you'll be able to view your benefit details, claims history and more online - anytime. You will need your plan and identification numbers, which are on your Great-West Life/Assure Benefit ID Card to register properly.
- View the status of your latest claims and up to 24 months of claims history.
- Confirm when you're covered for new prescription glasses.
- Print claim forms with your plan information already filled in.
If you have any questions or require clarification about claims enquiries, coverage, eligibility, claim forms and you can also call Great-West Life Assurance Company at 416-440-0406, or toll free at 1-800-874-5899.
Important Timing Requirements:
- NEW EMPLOYEE - "Regular" status employees have coverage effective the 1st of the month following completion of 6 months of continuous service.
Adding an Eligible Dependent:
Must complete the Healthcare and Dental Coverage/Dependent Change of Information Form.
- SPOUSE - If legally married, coverage effective on date of marriage and must be reported within 30 days, otherwise coverage effective the first of the following month.
- COMMON-LAW SPOUSE - One year living together in a conjugal relationship, effective the 1st of the month following. If former spouse covered, a one-year waiting period applies from date former spouse removed from coverage.
- NEW BORN CHILD- Must be reported within 60 days.
- STUDENTS- At age 21, i.e. the month prior to attainment of age 21, if a full time student attending a recognized educational institution, in order for coverage to be continuous a "Healthcare and Dental Coverage/Dependent Change of Information" form must be completed.
Please refer to the "Definitions" of eligible dependents on the back of the "Healthcare and Dental Coverage/Dependent Change of Information Form"
Healthcare and Dental Claims:
- Previous Calendar Year's Claims - Must submit to Great-West Life prior to March 31st of the current year. Claims submitted and received after this date are not eligible for reimbusement.
- Calendar Year - Means January 1st to December 31.
- E.g.
- Physiotherapy/Chiropractic Treatment ($700.00 per person per calendar year)
- Speech Therapist
- Registered Clinical Psychologist
- Hearing Aids
- Every Twelve or Twenty-four Month Coverage - Means twelve moving months from the last date of purchase, i.e. date on receipt.
- E.g.
- Orthotics
- Visioncare (eligible on a full twenty-four month basis from last date of purchase)
- Other Healthcare Supplies
- E.g.
- Mobility Aids/Prosthetic Equipment (in accordance with the reasonable and customary timing cycles depending on the health item)
- Back support (every 3 calendar years)
- Wheel Chairs (every 2 years for child, every 3 years for adults)
- Pre-determination or Estimate
- Before incurring any large expense for Healthcare supplies or for dental ($400.00 or more), ask the provider or dentist to provide the estimate or the treatment plan and submit to Great-West Life. Employees will be informed in writing by GWL of the eligible amount payable.
- Co-ordination of Benefits
- If spouse is provided with healthcare and dental benefits or if his/her employer terminates benefits, the Healthcare and Dental Coverage/Dependent Change of Information Form must be completed and submitted accordingly.
NOTE:
In order to determine eligibility timing, for greater assurance it is strongly recommended that employees contact Great-West Life at 416-440-0406 or 1-800-874-5899